Refund Policy
We do not accept refunds, returns, or exchanges under any circumstances unless there is a verified error or defect on our part.
This means we cannot offer refunds or replacements for the following:
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You changed your mind after ordering
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You selected the wrong size (please check our size guide carefully)
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You entered incorrect shipping or order information
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Your package was delayed by the shipping carrier
We can offer a refund or replacement (at our discretion) only if there is a verified error or defect caused by us. This includes:
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You received the wrong item
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The item is damaged or defective upon arrival
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There is a significant printing or manufacturing error
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An item was missing from your order
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The product does not match the description due to our mistake
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To be eligible, you must contact us within 7 days of delivery and include:
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Your order number
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A clear explanation of the issue
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Clear photos showing the problem
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Once we confirm the issue, we’ll either send you a replacement or issue a refund to your original payment method
contact us at pixiepaiin@gmail.com for all refund inquiries.